Chapter 1 Office Work 商務(wù)辦公
Unit 1 Recruiting 員工招聘 
Unit 2 Dealing with Emails 郵件處理 
Unit 3 Transferrting Information 傳送資料 
Unit 4 Filing 檔案事務(wù) 
Unit 5 Releasing Notices 發(fā)布通知 
Unit 6 Taking Memos 備忘錄 
Unit 7 Arranging Travels 安排差旅 
Unit 8 Procuring Equipment 設(shè)備采購(gòu) 

Chapter 2 Receptions 客戶(hù)接待
Unit 1 Making an Appointment 客戶(hù)預(yù)約 
Unit 2 Changing an Appointment 預(yù)約改動(dòng) 
Unit 3 Meeting at the Airport 機(jī)場(chǎng)迎接 
Unit 4 Introducing Myself 自我介紹 
Unit 5 Entertaining Clients 招待客戶(hù) 
Unit 6 Arriving at the Company 參觀訪問(wèn) 
Unit 7 Inviting to Dinner 宴會(huì)邀請(qǐng) 
Unit 8 Expressing Thanks 表達(dá)感謝 

Chapter 3 Business Services 商業(yè)服務(wù)
Unit 1 Banking Services 銀行服務(wù) 
Unit 2 Post Office Services 郵局服務(wù) 
Unit 3 Airport Service 機(jī)場(chǎng)服務(wù) 
Unit 4 In a Restaurant 在餐館 
Unit 5 At the Hotel 在賓館 
Unit 6 Sightseeing 觀光旅游 
Unit 7 Changing Plans 改變計(jì)劃 
Unit 8 Business Reception 商務(wù)接待 

Chapter 4 Business Meetings 商務(wù)會(huì)議
Unit 1 Making Arrangements 布置會(huì)議 
Unit 2 Other Preparations 其他準(zhǔn)備 
Unit 3 Agenda 議事日程 
Unit 4 Getting a Meeting Started 會(huì)議開(kāi)始 
Unit 5 Taking Minutes 會(huì)議紀(jì)要 
Unit 6 Taking the Floor 發(fā)言 
Unit 7 Discussions 會(huì)議討論 
Unit 8 Summary and Adjournment 總結(jié)閉會(huì) 

Chapter 5 Business Calls 商務(wù)電話(huà)
Unit 1 Leaving a Message 電話(huà)留言 
Unit 2 Calling Back 回電話(huà) 
Unit 3 Having the Wrong Number 打錯(cuò)電話(huà) 
Unit 4 Calling an Operator 接線員接聽(tīng)電話(huà) 
Unit 5 Proposing an Appointment over Phone 電話(huà)要求約見(jiàn) 
Unit 6 Rescheduling over Phone 電話(huà)更改約定 
Unit 7 Reserving a Room 預(yù)訂旅館 
Unit 8 Booking a Ticket 預(yù)訂機(jī)票 

Chapter 6 Business Negotiations 商務(wù)洽談
Unit 1 Inquiry 詢(xún)價(jià) 
Unit 2 Offer 報(bào)價(jià) 
Unit 3 Price Negofiations 磋商價(jià)格 
Unit 4 Discounts 折扣 
Unit 5 Order 訂購(gòu) 
Unit 6 Contracts 合同 
Unit 7 Shipment Delay 裝運(yùn)推遲 
Unit 8 Claims 索賠 

Chapter 7 Deriving Sectors of Business 商業(yè)的衍生環(huán)節(jié)
Unit 1 Commissions 傭金 
Unit 2 Trademark Registration 商標(biāo)注冊(cè) 
Unit 3 Sample Exhibition 樣品展示 
Unit 4 Sole Agent 獨(dú)家代理 
Unit 5 Letter of Credit 信用證 
Unit 6 Banking Facilities 銀行業(yè)務(wù) 
Unit 7 Public Relations 公共關(guān)系 
Unit 8 Business Promotion 商務(wù)促銷(xiāo) 

Chapter 8 Marketing 市場(chǎng)營(yíng)銷(xiāo)
Unit 1 Market Surveys 市場(chǎng)調(diào)研 
Unit 2 Market Developments 市場(chǎng)開(kāi)發(fā) 
Unit 3 Exhibitions 交易會(huì) 
Unit 4 Quality and Quantity 質(zhì)量與數(shù)量 
Unit 5 Advertising and Promotion 廣告與促銷(xiāo) 
Unit 6 New Products Introduction 介紹新產(chǎn)品 
Unit 7 Aftersales Services 售后服務(wù) 
Unit 8 Sales Agents 銷(xiāo)售代理商 

Chapter 9 Business Interaction 商務(wù)交往
Unit 1 Visiting Colleagues 拜訪同事 
Unit 2 Introducing Newcomers 介紹新人 
Unit 3 Helping Each Other 同事互助 
Unit 4 Consolation 安慰 
Unit 5 Sympathy 同情 
Unit 6 Klatch 聚會(huì) 
Unit 7 Appointment 約會(huì) 
Unit 8 Departure 告別